1. You can only return products that have been purchased directly from the website. If you purchase your products Alien Stuff at a retail store, another website or any other point of sale, the products will have to be returned to the store or site on which they were purchased. We reserve the right to refuse the return of goods that have not been returned in accordance with the stipulations of this article 9 and we may ask you to pay the transport costs for the return of each goods to the indicated delivery place.
2. If, for any reason, you were dissatisfied with our products or wished to cancel your order, you may exercise your right of withdrawal no later than fourteen (14) days after receiving your order, and you will be reimbursed in accordance with the provisions of this article, provided:
(a) the products are returned in a package allowing them to be transported to the address mentioned on the return voucher,
b- products are in their original condition with the label attached to the product, without being damaged, stained, washed, modified or worn (except for fitting), with the original packaging and any product-related accessories, such as packaging or user notices, as well as the original invoice. If the 14-day withdrawal period expires on a Saturday, Sunday or public holiday, this period is extended until the next working day.
For any purchase made on our website, requests for retraction, regardless of the mode of delivery, must all be sent to us via the form included in your order, or by any other means of your choice expressing your will explicitly. to retract you.
3. In accordance with the provisions of Article L 221-24 of the Consumer Code, we will refund the price of the products of your order as well as any delivery costs at the standard rate (even if you have opted for an express delivery), by re-accrediting the payment method used in your initial order. We will make this refund as soon as possible and no later than 14 days after receiving the goods you have returned to us.
4. You will not be able to exercise your right to retraction for products that do not comply with the requirements of paragraph 2, including hygiene.
5. We ask you to take care of the products while they are in your possession and return them to us at the address indicated herein (depending on the method of delivery or withdrawal selected), without excessive delay and no later than fourteen ( 14) days after exercising your right of withdrawal. Please note that if you do not take care of the products, or if you do not return them to us in accordance with the conditions of this article, you will not be able to claim a refund of the products.