The company SARL AVM Import is registered in the commercial register under number RCS 501423081. Its mailing address is Route de Lalbenque 46000 CAHORS, its contact mail is firstname.lastname@example.org.
Any order in respect of a product appearing in the online shop of the site www.alien-stuff.com supposes the consultation and the prior acceptance of the present general conditions of sale. The click of validation of the order implies a full acceptance of the present ones. This click with "digital signature" value
The present general terms and conditions are intended to define the rights and obligations of the parties in the context of online sale of goods offered by AVM Import SARL to the consumer.
The contractual information will be confirmed by e-mail to the address indicated by the consumer within the order form.
Proof of the transaction
The computerized registers stored in the computer systems of SARL AVM Import under reasonable conditions of safety are considered as evidence of communications, orders and payments between the parties.
The archiving of purchase orders and invoices is made on a reliable and durable medium that can be produced as proof.
Every effort has been made to ensure the accuracy of the information presented on the site www.alien-stuff.com. SARL AVM Import or its suppliers are nonetheless not responsible for the consequences, incidents, special damages resulting from the electronic transmissions or the accuracy of the information transmitted even if AVM Import SARL has knowledge of the possibility of such damage. The names and brands of products and manufacturers are used for identification purposes only. The pictures, descriptions and prices of the products are not contractual. However, it may happen that some items are slightly different from the original photo on the site, or that a color photo is no longer in stock. In this case, the AVM Import SARL will decide, with the customer, to make an exchange within the limit of available stocks, while endeavoring to meet the wishes of the customer.
Period of validity of the tender and the price of the tender
Our prices are valid for the day.
Terms of delivery
The products are delivered to the address indicated by the consumer on the order form and only on the geographical areas that we serve.
All products leave our premises in perfect condition. The customer must inform the carrier (or the factor) of any small trace of shock (holes, traces of crushing etc.) on the package, and if necessary to refuse the package. A new identical product will be returned to you free of charge.
The exchange of any product declared, a posteriori, damaged during the transport, without any reserve has been issued on the reception of the parcel, can not be taken in charge.
As in any shipment, it is possible to be delayed or that the product goes astray. In such a case, we contact the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If necessary, the customer will be reimbursed by the carrier and will deliver a new identical package at his own expense.
We decline all responsibility for the longer delivery times due to the carrier, in particular in case of product loss, bad weather or strike.
Right of withdrawal and conditions of return.
The right of withdrawal applies only to natural persons.
In accordance with Articles L. 120-20, the consumer has a period of 14 calendar days to return, at his own expense, products which do not suit him. This period runs from the day of receipt of the consumer's order. Any return may be notified in advance to the customer service of AVM Import SARL. The product must be returned to Route de Lalbenque 46000 CAHORS.
Only the products returned in their entirety, in their original packaging complete and intact, and in perfect condition of resale will be taken back. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, taken back or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to ask either the refund of the sums paid or the exchange of the product. In the case of an exchange, the redirection will be at the expense of the consumer.
In the event that the right of withdrawal is exercised, AVM Import SARL will make every effort to reimburse the consumer within thirty days.
For any return, just go to your account and click on "Back" and follow the steps.
Carrier Delivery Issue
Any anomalies concerning delivery (damage, missing product in relation to the delivery note, damaged package, broken products ...) must be indicated on the delivery slip in the form of a "manuscript reserve", accompanied by the signature of the customer.
The consumer must also confirm this anomaly by sending a registered letter with acknowledgment of receipt stating the claims to the carrier within two (2) working days of the date of delivery.
The consumer must send a copy of this letter to AVM Import Route de Lalbenque 46000 CAHORS. Without this fact, we do not proceed to any trade.